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Tennis Reservation System Change

Published Thursday, June 27, 2019 8:00 am

We hope that you are enjoying a wonderful start to the summer of 2019. It’s exhilarating to see so many members of all ages and abilities enjoying our tennis facilities.

As the Director of Tennis at the LJCC, I am excited to let you know about several improvements to our Tennis program. Here at the Levine JCC, we continuously evaluate our programs, processes, and procedures in an effort to identify opportunities to enhance your member experience. Over the past several months, and in partnership with many members who are users of our Tennis programs and facilities, we have identified several areas in which we feel we can enhance and add to our Tennis program, with the goal of improving our programming and tennis court reservation process.

We have identified additions and changes to our programs that we feel will enable us to better meet the needs of the entire community as it relates to our Court reservation system. As of July 1, 2019, we will make the following improvements to the system:

Reservation Call Time: - Court reservations will now be accepted at 2:00pm daily. This change from 4:00pm, should prove positive as it moves the reservation calls to a time of the day when our Customer Service Desk Staff has greater availability and flexibility to focus on our members who are calling to make a court reservation, and we believe that you should find that you are not put on hold as frequently. 

New League Offerings:  We are delighted to expand our programs and will now offer a Men’s and Women’s 3.0+ Doubles League (18+). This program is designed for those looking to play daily or weekly doubles games in the mornings and early afternoons.  This program is free to members and offered year round. Please look for more information on this exciting new program in the coming weeks. 

Software:  As we continue to strive to be the best we can be and offer our members the best tennis facility in the city, please be assured that we continue to research software and other technology options in an effort to further improve our Court reservation system. We look forward to communicating with you soon on this research. 

Please don’t hesitate to let us know if you have any questions about these upcoming improvements.

 

Looking forward to seeing you on the courts soon!

Greg O’Connor                       Peter Blair                               Jen Lahn
Tennis Director                       CEO                                        COO
Levine JCC                            Levine JCC                             Levine JCC

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