For almost a year, we’ve been working behind the scenes to launch a new membership management system. We are thrilled about all the added perks that will come with this new system and can’t wait to share more of the details soon. Plus, at the same time, we are debuting a brand new website that is PC, tabloid and mobile friendly. BUT, in order to make this as smooth as a transition as possible (we know we’ll have some hiccups along the way) we need your help! 

So, when is this launching? Great question! 

The current launch date is set for the last week in April. Beginning on April 22^nd through approximately April 28^th, we will close down all online and Customer Service program registration, voucher purchases and membership payments. The current website will be for informational purposes only, with the exception of lap lane reservations. Tennis and Racquet Ball reservations will continue to call Customer Service. So, please plan ahead for the following: 

• If you have upcoming program enrollments planned for late April or early May (especially Summer JAWS, May Tai Chi, May Pilates), please take care of those enrollments prior to April 22^nd. 
• If you have private lessons (swim, tennis, personal training, etc.) please be sure you have already purchased vouchers and have enough on hand to get you through April 30^th. 
• If you need to make a payment on your membership balance, please take care of that obligation prior to April 22^nd. 
• Payment at the J-Café during this period will be cash-only.

Will my scan card still work?

Yes! All active scan cards will be moved over to the new system. 

What can you do to help?

This is a big one! Once we go live in late April, everyone over the age of 9 must have a photo on file and every member and guest must have a signed waiver on file to enter the facility.  We need your help to ensure you currently have a photo and waiver on file BEFORE APRIL 22^nd. Scan cards WILL NOT WORK if either of these are missing on your account. This requirement also applies to Community Members who attend programs or take private lessons, as well as caregivers or nannies. 

Don’t know if you have a photo or waiver?  Just ask the Customer Service Team when you scan in next time you’re at the J. If you do not have a photo, please stop by Membership to take care of this from 9am to 5pm on Sundays to Fridays. Click here for the adult waiver and click here for the minor waiver. The signature must be a physical signature; no e-signatures will be accepted. Waivers can be turned into the Levine JCC Customer Service Center or emailed to [email protected].

If you need to make any updates to your address or email address we have on file, you can do that now by logging into your account. This will help ensure the most up to date information gets moved over to the new system. 

Anything else you should know?

Yes! We will not be selling Challah 4/14-15, 4/21-22 or 4/28-29. Challah sales will return on Thursday, May 5^th. 

As we get closer to the launch date, we will release instructions and videos about how to use the new system to manage your account, enroll in courses, and make swim lane reservations online. With any new launch, we know things might take a bit longer than normal. Please be patient with our Customer Service Team as we work together to ensure excellence.