Facility Update: :

In response to COVID-19 and in accordance with NC DHHS recommendations, the Levine JCC Programs and Services are currently suspended through Sunday, May 10, 2020 .  The Levine JCC Indoor & Outdoor Facilities will not be available for use by Members or Guests during this period of time.

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FAQs

Q: Why is it necessary for the LJCC to suspend its normal operations?
A: Our decision to suspend programs and services on March 13th and extend them today are based on the guidance of health experts and the firm understanding that COVID 19 can only be abated by the immediate and sustained adherence to the social distancing and quarantine protocols recommended by the CDC and NC DHHS. We cannot implore you strongly enough to help to ensure for our entire community’s health by immediately practicing the social distancing and quarantine protocols of the CDC, now and throughout the near term. For as we say in our tradition, Kol yisrael arevim zeh bazeh, - we are all responsible for one another.

We also want to take this opportunity to thank those individuals, organizations, and institutions who have joined us in this active commitment to community health, especially those who joined us by proactively suspending their operations before they were legally compelled to do so. We encourage everyone to recognize the severity of this moment, prioritize the needs of our at-risk communities, and insist on bravery in making the best choices based on the best, expert guidance. 

Q: What date will the JCC resume its normal operations?
A: The LJCC will resume our normal operations based upon the guidance and recommendations of the CDC and NC DHHS, with the health and safety of our community as our primary responsibility.   


Q: Will you issue refunds for the days the LJCC has suspended its normal operations?   
A: LJCC Membership is a diverse and engaging experience; even outside the walls of Shalom Park, we continue to explore ways to serve the community, engage our members, and deliver a unique experience for all. Even when we are closed during these times, expenses remain, which make the membership dues even more critical. 

During the initial suspension period of March 13 – 31, 2020, Your membership dues for March have been allocated to the full compensation and benefits of every member of our LJCC Family of Staff, regardless of employment status, number of hours worked, or role in the agency. However, we recognize that some of our members have suffered job loss or other substantial financial impact as a result of COVID 19, far in excess of the half-month of membership fees, therefore for those in need, we will facilitate a refund or credit.  For all requests, please contact our membership department at ljccmembership@charlottejcc.org.

Members will have three options for the membership dues payments as of April 1st, 2020:

  1. Join the commitment of the entire LJCC Board of Directors to continue to support the critical work, inclusive mission, and the full compensation of our entire Family of Staff of the LJCC through your ongoing membership as a tax-deductible contribution to the LJCC's Staff Sustainability efforts. (See full information on the Staff Sustainability efforts below) If you choose this option, no action is required and your membership dues payments will continue without interruption.  
  2. Freeze your membership starting April 1st at no cost, and your membership will automatically activate upon the resumption of our facility access without penalty. To freeze your membership, click here.
  3. Membership cancellation: Cancellation requests must be received by March 31, 2020 (month end) to be effective as of April 1, 2020.  All other cancellation requests will be honored within 30 days of receipt, and incur any applicable rejoining fees upon re-enrollment. To cancel your membership, click here.

We cannot and will not honor these requests via telephone as per our current policies outlined within your membership agreement. 

Q: What happens if the closure extends beyond May 10, 2020?
A: So much is unknown at this time. While we want to present our members with as many answers as possible.  We also require the opportunity to make decisions based on the most current information. As a result, we will send additional communication to provide further details. 

Q: Will my vouchers still expire or are you extending the expiration date?
A: All vouchers will be extended one year from the original expiration date.  For example, if you voucher was expiring May 10, 2020, the new date is May 10, 2021.  

Q: What if the LJCC resumes its normal operations but I am facing financial hardship due to these challenging times and can no longer afford my membership?
A: As a 501(c)(3) nonprofit, the LJCC offers scholarships and other financial accommodations. If you are facing financial hardship, please reach out to the LJCC’s Membership office by emailing ljccmembership@charlottejcc.org to inquire about assistance options.


Q: Will the LJCC offer programs and classes online?
A: YES! Over the course of the days since our initial suspension of normal operations and in the days ahead, the LJCC staff has been and will continue to explore how we can fill new spaces, online and beyond, to continue to bring our community together in new, healthy, and meaningful ways. We look forward to deploying our resources to supporting the community in emerging ways in the coming hours and days –  These new channels to virtually connect will be available on our website (www.charlottejcc.org), Facebook (@levinejcc) and through our weekly JNEWS email.  If you have an idea, want to connect with community members, or otherwise want to explore ways to demonstrate our values and celebrate our community (while ensuring strict adherence to the social distancing and quarantine protocols of the CDC) please reach out to us.

Q: I have personal items at the LJCC, can I come and pick them up?
A: We ask for your understanding that we are not able to dedicate time and resources to the distribution of member's personal items at this time. Our full focus is directed at the health and safety of our community, our business continuity, and the delivery of programs and services via our virtual platform. This does not diminish the need for your personal items, rather we are simply asking for time as we consider how to structure and facilitate the location of and then distribution of those items. Please look for information on this via our website in the coming weeks.

Q: When will the swimming pool reopen?
A: The LJCC will resume our normal operations based upon the guidance and recommendations of the CDC and NC DHHS, with the health and safety of our community as our primary responsibility.   

Q: Why aren’t the Tennis courts and other outdoor facilities available for member use?
A: Our decision to suspend programs, services, and facility access are based on the guidance of health experts and the firm understanding that COVID 19 can only be abated by the immediate and sustained adherence to the social distancing and quarantine protocols recommended by the CDC and NC DHHS. We cannot implore you strongly enough to help to ensure for our entire community’s health by immediately practicing the social distancing and quarantine protocols of the CDC, now and throughout the near term. While we recognize that other organizations have made different decisions, we stand by our commitment to the health and safety of all in our community and know that by doing so we are saving lives. No member of our community’s life is worth a set of Tennis, nor a jog on the track.

We also want to take this opportunity to thank those individuals, organizations, and institutions who have joined us in this active commitment to community health, especially those who joined us by proactively suspending their operations before they were legally compelled to do so. We encourage everyone to recognize the severity of this moment, prioritize the needs of our at-risk communities, and insist on bravery in making the best choices based on the best, expert guidance. 

Q: My question wasn’t answered in this document, where can I find additional information?
A: For the most updated information on the LJCC’s response to COVID 19 as well as programs, services, and resources available for our community click here: COMING SOON!

 

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