Covid 19 FAQs

Waivers

To fill out your waiver prior to arriving, click here for the adult waiver, click here for the minor waiver.

Exclusion & Readmission Guidelines After You Had or Likely Had COVID 19 or Exposed to COVID 19

As the pandemic evolves, the North Carolina Department of Health and Human Services (NC DHHS) is applying the most effective and appropriate public health tools for the current phase of the pandemic. As the United States and North Carolina emerge from the latest surge, the COVID-19 landscape looks different today than it did two years ago or even two months ago. More has been learned about the virus and effective tools to reduce the risk to people. Please read our updated COVID 19 exclusion and readmission guidelines and mask policy, effective Monday, June 13, 2022.

Exclusion & Readmission for individuals with COVID-19

Individuals who test positive for COVID-19 or have symptoms of COVID-19 without a test must be excluded from the Levine JCC facility and programs for 5 days after the first day of symptoms or the first day of the positive test.*
Individuals may return to the Levine JCC facility and programs after 5 days if they have no symptoms or symptoms are improving and they have been fever free for 24 hours without the use of fever reducing medications, but must continue to wear a mask for an additional 5 days to minimize the risk of infecting others, unless an exemption to mask use applies.

*Children in a Levine JCC program under the age of 2, who are unable to mask, will be excluded from the Levine JCC programs and facility for 10 days.

If you a Levine JCC programming participant and test positive for COVID 19, please inform the programming director of the dates you attended the facility and the date of testing.

Exclusion for individuals who are exposed to COVID-19

NC DHHS no longer recommends excluding individuals after an identified exposure to COVID-19 (regardless of location of exposure) unless they develop symptoms. Effective Monday, June 13^th, Levine JCC Members, Community Members and Staff will no longer be excluded from the facility or programs for being exposed to a person who tests positive for COVID-19.

Individuals who have been exposed should:

Be tested on day 5 after exposure, unless the individual tested positive for Covid-19 within the last 90 days.

If the exposed individual develops symptoms, he/she should stay home and get tested immediately.
The exposed individual may also choose to test immediately upon notification of exposure to start isolation period sooner if the test is positive.

Face Covering Policy Update

Consistent and correct mask use adds a layer of protection for the wearer and others in their environment. NC DHHS no longer recommends universal mask requirements. Individuals must wear a well-fitting mask, unless an exemption to mask use applies, following a COVID-19 infection upon return to the Levine JCC for 5 days. At this time, mask wearing is optional for, Members, Community Members and Staff. The Levine JCC will support any individual ages 2 years and older who chooses to wear a mask.

General Member Questions

Can I freeze my membership due to COVID 19?

As of July 31, 2021 our Board of Directors voted not to allow freeze due to COVID 19. Please know that all programs, classes, and services continue to be offered at the LJCC. While we would hate to see you leave, we will welcome you back when you are ready to re-join. Currently we do not have a joining fee, so the process to re-join is simple.

Can I cancel my membership?

While we would hate to see you leave, we will cancel you at the next billing cycle. In order to cancel your membership, you must notify us in writing. Please email us at [email protected] and inform us of your desire to cancel.

What services and programs are currently available?

We have resumed nearly all of our programs and services. Click here to view our latest program guide.

How can I make a reservation?

Reservations can be made online or via telephone. Click here to make reservations online. To make a Tennis reservation, you must call 704.366.5007. To book an ISR or Private Swim Lesson, click here. Online reservations are open 7 days in advance of the class/service at 12pm. Currently we are only requiring Lap Lane reservations.

How many reservations can I make at a time?

You can make reservations up to one week in advance. Reservations open at 12:00pm daily. You are available to reserve four lap lane reservations within 7 days. We ask that you please be mindful when making reservations as space is limited.

I can’t remember my login information, what do I do?

When you get to the Registration Screen, Click “forgot my password/Login” or email [email protected] or call 704.366.5007 to make a reservation.

Are you accepting new members?

Yes! We are accepting new members. Please contact our Membership Department at [email protected] for membership information.

I am a non-members, but have not pre-paid for any services. Can I register for a program?

Yes! Members will have priority, as will non-members who have pre-paid service credits. However, we anticipate that we will have ample resources to deliver services to you and encourage you to contact the LJCC at 704.366.5007 to schedule the services you desire.

Will I have access to lockers rooms or bathrooms?

All locker rooms are now available for usage. Please rinse off prior to entering the pool in the showers located outside or inside the Bubble Pool bathrooms.

Will I have access to water fountains?

Our water fountains have touch free bottle fillers that we encourage you to use. Please remember to bring your own water bottle. Water fountains will be disinfected frequently. Please refrain from using the mouthpieces.

Are you offering childcare?

JChildcare (Now JKID Club) is now open by reservation only. Please click here for details.

Are you offering Racquetball?

Yes - racquetball is now available. To reserve a court, please call 704.366.5007.

Can I bring a guest?

Yes, guest access is now available. Please visit www.charlottejcc.org/guests for new policies and procedures.

Safety Measures & Protocols

What are the requirements to enter the facility?

Every members and guest must fill out a waiver. To fill out your waiver prior to arriving, click here for the adult waiver, click here for the minor waiver. The signature must be a physical signature; no e-signatures will be accepted.

Do you require face coverings indoors?

As we have since the beginning of the pandemic, the LJCC will continue to follow the guidance of the CDC and NCDHHS with respect to COVID-19. Due to the increasing decline of the COVID positivity rate, Mecklenburg County has voted to lift the mask mandate effective Saturday, February 26^th.

Effective Saturday, February 26^th at 12:00pm, the following Levine JCC changes will be made:

Masks will not be required to use in the indoor facilities at the LJCC with the following exceptions:
All LJCC Members, Guests and Staff, regardless of vaccination status, are strongly encouraged, but NOT REQUIRED, to continue to wear a mask while using the facilities of the LJCC.
Class sizes for indoor programs and fitness center equipment will be limited so as to accommodate for social distancing.
If the mask mandate is reinstated by Mecklenburg county or if Mecklenburg county positivity rate returns to a CDC classification that requires masks in indoor settings, the LJCC will reinstate our mask requirements.
If you are a member/user of multiple Shalom Park agencies, please note this policy is only for the Levine JCC.

Do I have to wear a face covering in the pool?

No, you do not have to wear a face covering when you are actively swimming in the pool. You must wear one as you move around the pool deck, locker rooms and hallways.

Do I have to wear a face covering while I exercise?

No, please see above regarding face coverings indoors.

Do I have to wear a face covering outdoors?

No, you do not have to wear a face covering outdoors. You must wear one as you move through the indoor facilities. If you have to walk through the indoor facilities to access the outdoor facilities, you must wear a face covering during that time.

What safety measures and cleaning procedures will you have in place?

The Levine JCC will be following cleaning and sanitization protocol recommendations of the CDC and NCDHHS. All cleaning products used are on the COVID 19 disinfectant list and our frequency and intensity of cleaning has been increased with a focus on high touch points.

How many times do I need to fill out the waiver?

After you sign and return your initial waiver, you will not have to complete a waiver on subsequent visits. To fill out your waiver prior to arriving, click here for the adult waiver, click here for the minor waiver. The signature must be a physical signature; no e-signatures will be accepted.

Services & Operations

What date will the JCC resume its normal operations?

The Levine JCC has resumed nearly all programs and services.

Did you issue refunds for the days the LJCC has suspended its normal operations?

LJCC Membership is a diverse and engaging experience; even outside the walls of Shalom Park, we continue to explore ways to serve the community, engage our members, and deliver a unique experience for all. Even when we are closed during these times, expenses remain, which make the membership dues even more critical.

During the initial suspension period of March 13 – 31, 2020, membership dues for March were allocated to the full compensation and benefits of every member of our LJCC Family of Staff, regardless of employment status, number of hours worked, or role in the agency. However, we recognize that some of our members have suffered job loss or other substantial financial impact as a result of COVID 19, far in excess of the half-month of membership fees, therefore for those in need, we will facilitate a refund or credit. For all requests, please contact our membership department at [email protected].

What if the LJCC resumes its normal operations but I am facing financial hardship due to these challenging times and can no longer afford my membership?

As a 501(c)(3) nonprofit, the LJCC offers scholarships and other financial accommodations. If you are facing financial hardship, please reach out to the LJCC’s Membership office by emailing [email protected] to inquire about assistance options.

JTENNIS Facility

What Tennis Programs are currently available?

All Tennis Programs have resumed. For details, please click here to view the tennis page or please email [email protected].

When does the LJCC close the Tennis Courts?

The Levine JCC has two types of tennis courts; clay courts and hard surface courts. During cold weather temperatures, the clay courts may freeze overnight, causing access water on the courts as the water makes it way to the surface. During heavy rain, they courts may begin to flood over an inch from the surface. In order to allow for the courts to properly dry, it may be necessary to close the courts. The Tennis Director will communicate via email to those who are scheduled to play on the clay courts if they are closed. For additional questions, please email [email protected].

Why are our courts closed when others are not?

Reopening the courts after rain or freezing temperatures is dependent on several factors and clay court recovery time is unique to each facility. It is largely dependent on court level, shaded area, as well as surface temperatures. Elevated courts with full sun tend to reopen faster than those surrounded by trees, landscaping or berms.

How do I register my child(ren) for a Tennis Program?

To register online, click here to login and sign up for tennis programs.

Can I stay with my child(ren) during the Tennis Lesson?

For youth classes, we will be allowing access to 1 parent per child if you wish to observe.

When can I reserve a Tennis Court for play and/or schedule a 1:1 lesson with a LJCC Tennis Professional?

To make a reservation, please call 704.366.5007. An LJCC Customer Service Associate will be able to take your call during our JTennis hours of operation.

JTennis Hours of Operation:
Mondays – Thursdays: 7am – 7pm
Fridays: 7am – 6pm
Saturdays: 12pm – 7pm
Sundays: 7am – 7pm

Fitness & Athletics

How do I register for a Group Exercise Classes?

Group ex classes do not currently require advanced registration. We do recommend arriving early to certain classes such as Cycle.

How many people are able to participate in each class

The determined class size depends on the Group Exercise Class location in order to adhere to State mandated gathering size and to ensure that we maintain proper social distancing while participating in the class.

Can I bring a guest?

Guest access has now resumed.

Is J Childcare available during my group ex class?

JKID Club (JCHILDCARE) has reopened. Click here for information.

When are the new JFORCE waves and how do I register?

Click here to view the JFORCE Wave Schedule. JFORCE participants do not need to pre-registration for classes.

Outdoor Aquatics Complex

Where do I enter the building for my lap swimming, ISR, private lessons and member swim?

All Members can enter and exit through the Outdoor Aquatics Entrance (limited hours from Labor Day through Memorial Day) or the Main Entrance.

Will children under the age of 12 still be required to take a swim test?

Yes, all swimmers under the age of 12 will be required to take a swim test if they want to access the blue or green swim band areas and slide.

Are you offering Swim Team?

Yes, we are offering JAWS Swim Team. Please contact [email protected] for information.

How do I make an appointment for ISR and private swim lesson?

Click here to fill out a request form and a Levine JCC staff member will contact you.

How many lap lanes are available per reservation?

Please continue to check the Aquatics Schedule for the most up to date information.

For ISR and Private Swim Lessons, does my child have to wear a mask in the pool?

No, you do not have to wear a face covering when you are actively swimming in the pool.

What happens if it rains?

In accordance with the National Lightning Safety Institute, we will clear our aquatic facilities when we hear thunder or see lightning. They will remain closed until no thunder or lightning has been detected for 30 minutes. If the thunder and lightning occurs within 30 seconds of each other we will move members to a safe location. Masks will be required in these emergency settings as social distancing may not be able to be maintained. When safe to do so we will evacuate the facilities.

Are you offering Water Aerobics?

Yes! Please click here to view the Water Aerobics schedule.

Do I need to bring my own Puddle Jumpers & foam noodles?

Puddle Jumpers & foam noodles are permitted but not provided. Puddle Jumpers must be US Coast Guard approved. Only one foam noodle per swimmer. Please leave all other flotation toys at home.

How can I make a lap lane reservation?

Reservations can be made online or via telephone. Click here to make reservations online. Online reservations are open 7 days in advance of the class/service at 12:00pm.

How many reservations can I make at a time?