Frequently Asked Questions
There are many exciting features of the new member platform:
- Easier browsing and registration
- Streamlined account and family management
- Faster checkout and clearer program information
- Online lap lane and racquet court reservations and cancellations
- A more connected experience between exploring and signing up
- Easy access to your digital membership card...and more!
Activate your Amilia account. When Amilia launched, Amilia required one account owner to verify and activate an Amilia account before other household members can log in. The Levine JCC determined the primary account owner and an email was sent.
- Amilia requires only one Account Owner to verify and activate an Amilia account before other household members can log in.
- The Levine JCC initiated and determined the Amilia Account Holder based on your current account activity data.
- If you need us to resend the link or need to be the Account Owner, contact [email protected].
You will need to complete this step if you have two adults on your account who want to use the mobile app separately.
- Open Amilia on a web browser and log in.
- Select the 'People' tab on the left menu.
- Navigate to the account member you wish to invite.
- Scroll to the bottom of the page that appears once they are selected.
- Under Account Actions, click 'Invite to join family account.'
- They will receive an email invitation. Once accepted, they will be able to use the mobile app with their own email and account.
- We have pulled over all payment information from our previous system, so recurring fees and scheduled payments for future programs will continue to draw as they did before.
- For new and future registrations, a payment method will need to be added at the time of registration.
- For ease of future purchases, you can add or edit your credit card or banking information by accessing your "Wallet" in the left menu and selecting 'Add a credit card' or 'Add a bank account.'
- After you have entered any new payment method, it is important to click the drop-down arrow and select “Levine JCC” under the 'Authorizations' section.
- Please note that all credit card payments will incur a 1.5% fee.
How to Add a New Payment Method
How to Edit Payment Methods
Yes, there is a mobile app for Levine JCC members only. We encourage you to download the MY J App from the Apple App Store or Google Play Store. Log in to the app using your new member platform email address. This will only be available after you have activated your account.
- MY J App will be used for reservations included with your membership, such as lap lane reservations, racquet sport reservations, appointments and viewing the Group Ex schedule. You'll also be able to access our full website directly from the MY J App.
- Amilia will be used for membership account management, program registration and billing.
The Levine JCC now uses two connected platforms.
Amilia SmartRec is where you:
- Manage your membership
- Register for programs
- Purchase multipasses (vouchers)
- Make payments and update payment methods
- View receipts and tax statements
- Manage family members
The MY J App is where you:
- View the Group Ex schedule
- Reserve lap lanes and courts
- Request appointments for massages and private lessons
- Check facility hours
- Access your digital membership barcode
While we encourage members to use the MY J App for the fastest check-in experience, our Member & Guest Services team is always available to assist. If checking in at the desk, please allow a little extra time, especially during peak hours.
Great question! Amilia is the company that powers our membership platform. SmartRec is the name of Amilia's member portal. It's like logging into Google and then opening Gmail. They're part of the same platform.
Although the systems work together, they each have their own secure login.
Your Amilia SmartRec login manages your membership information, program registrations and payment details.
Your MY J App login manages your reservations and fitness experience.
Using separate logins helps keep your account secure while allowing each platform to provide specialized features.
If you haven't created your MY J App login yet, simply follow the prompts in the app to create your account using the same email address associated with your Amilia SmartRec account. Make sure to click on First time login. You will receive a PIN via email to set up your password. Once you do that and log in for the first time, you won't have to do so again.
If you have never registered for a Levine JCC program or event, you can create a new Amilia account to begin browsing and registering for programs. Create your account here.
- Register buttons on program pages allow you to sign up for that specific program.
- The Login button in the top right gives you full access to your Amilia account dashboard.
Fall 2026 programs are now available to preview! You can save your favorite programs ahead of time by adding them to your wishlist.
Watch: How to Add a Program to Your Wishlist
When it's your registration day:
- Click Program Registration on the Levine JCC Homepage quicklinks or click here directly.
- Once you register, it will prompt you to log in to your Amilia SmartRec account. You can also log in first by clicking here and selecting Store.
- Browse or search for your program.
- Select the participant you wish to register.
- Add the program to your cart.
- Complete the checkout process.
Watch: How to Register for a Program
When you add a payment method to your Wallet in Amilia SmartRec, you must also authorize that card for use by the J. To do so, click on the arrow next to the payment method and then select Levine JCC under authorizations.
How to Add a New Payment Method
How to Edit Payment Methods
Member-only reservations are easily made in the MY J App. You can also make reservations on our website and by clicking here.
- Open the MY J App.
- Log in.
- Choose Courts or Lap Lanes.
- Select your preferred date and time.
- Reserve your spot.
Need to cancel? Simply click on My Reservations and click Cancel.
If you log in to your MY J App and see a family member’s name, it’s likely because you share an email in your Amilia SmartRec account. We are working to get this updated and will follow up when the update is completed.
Our team is here to help!
- Call Member & Guest Services: 704-366-5007
- Email: [email protected]
- Or stop by the Member & Guest Services desk—we're happy to walk you through it.
