The New J Experience

Starting July 14, we're making it easier than ever to manage your membership, register for programs, reserve amenities, and stay connected to everything happening at the J.

We've upgraded our member platform to create a faster, easier, and more convenient experience for our community.

There are many exciting features of the new member platform:

Easier browsing and registration
Streamlined account and family management
Faster checkout and clearer program information
Online lap lane and racquet court reservations and cancellations
A more connected experience between exploring and signing up
Easy access to your digital membership card...and more!

This transition is designed to give you more flexibility and convenience while keeping you connected to the J.

Get Started in 5 Easy Steps

Step 1: Activate Your Account

Look for an email from: [email protected] around July 8th

Subject: "Levine JCC has invited you to join Amilia! (please check your spam/junk/clutter folders)

Please note: The activation email will be sent to one adult on the membership who has been designated as the account owner. If you do not receive an email and you have more than one adult on your membership, please check with that adult.

Step 2: Click on the activation link and create an account

You’ll be prompted to create an account using your email and new password to log in.

If you view that email past 60 days, the activation link will no longer be active. Contact [email protected] for assistance or call 704.366.5007.

Step 3: Verify your account & Add your payment method

Verify your information to ensure the data transfer was accurate (name, date of birth, email, phone number, family members and their information, etc.).

Set up your “Wallet” to add your credit card information or confirm your credit card on file for a quicker future checkout experience.

If you would like, you may designate a different Account Owner in your account by contacting [email protected] or call 704.366.5007.

How to Add a New Payment Method

How to Edit Payment Methods

Step 4: Invite members of your household

Invite members of your household (ages 14+) from your account to create their own login. Each family member will receive an email to activate.

Click on People > Click on the Name > Scroll down and click "Invite to join family account" > Click send invite

Note: Only the Account Owner can do this step

How to Invite Members of our Household

Step 5: Download the MY J App

Reserve amenities, access your digital scan card, and stay connected on the go.

Please note: Please allow 24-48 hours after you activate your new account to access the MY J App. The new scan codes will not go into effect until July 14. Enjoy the app preview until then!

Apple Store

Google Play Store

Frequently Asked Questions

Why are you switching to a new platform?

There are many exciting features of the new member platform:

Easier browsing and registration
Streamlined account and family management
Faster checkout and clearer program information
Online lap lane and racquet court reservations and cancellations
A more connected experience between exploring and signing up
Easy access to your digital membership card...and more!

What do I do if I am a current member or program participant at the Levine JCC?

Activate your Amilia account. When Amilia launched, Amilia required one account owner to verify and activate an Amilia account before other household members can log in. The Levine JCC determined the primary account owner and an email was sent.

Why didn’t I receive an Amilia activation email?

Amilia requires only one Account Owner to verify and activate an Amilia account before other household members can log in.
The Levine JCC initiated and determined the Amilia Account Holder based on your current account activity data.
If you need us to resend the link or need to be the Account Owner, contact [email protected].

How do I invite family to join my account?

You will need to complete this step if you have two adults on your account who want to use the mobile app separately.

Open Amilia on a web browser and log in.
Select the 'People' Tab on the left menu.
Navigate to the account member you wish to invite.
Scroll to the bottom of the page that appears once they are selected.
Under Account Actions, click 'Invite to join family account.'
They will receive an email invitation. Once accepted, they will be able to use the mobile app with their own email and account.

Do I need to add my payment information?

We have pulled over all payment information from our previous system, so recurring fees and scheduled payments for future programs will continue to draw as they did before.
For new and future registrations, a payment method will need to be added at the time of registration.
For ease of future purchases, you can add or edit your credit card or banking information by accessing your "Wallet" in the left menu and selecting 'Add a credit card' or 'Add a bank account.'
After you have entered any new payment method, it is important to click the drop-down arrow and select “Levine JCC” under the 'Authorizations' section.
Please note that all credit card payments will incur a 1.5% fee.

Is there a mobile app that I can use?

Yes, there is a mobile app for Levine JCC members only. We encourage you to download the MY J app from the Apple App Store or Google Play Store. Login to the app using your new member platform email address. This will only be available after you have activated your account. t.

What is the difference between MY J app and Amilia?

MyJ will be used for reservations included with your membership such as lap lane reservations, racquet sport reservations, appointments and viewing the group exercise schedule. You'll also be able to access our full website directly from the MY J app.
Amilia will be used for membership account management, program registration and billing.

Never registered for a program or class at the Levine JCC?

If you have never registered for a Levine JCC program or event, you can create a new Amilia account to begin browsing and registering for programs. Create your account here. (Link will be available after July 14)

What’s the difference between “Register” and “Login”?

Register buttons on program pages allow you to sign up for that specific program.
The Login button in the top right gives you full access to your Amilia account dashboard.

Questions?

Contact our Membership & Guest Services Team. They would love to help you!
Email: [email protected]

Amilia Resources

Amilia SmartRec offers incredible tools and resources to support the Levine JCC community. Below are some helpful resources you can navigate:

Navigate Your Family Account Navigate Your Personal Account Amilia Customer Help Center